How to Contact Us:
ALL CALLS AND EMAIL WILL BE ANSWERED WITHIN 1 TO 2 BUSINESS DAYS.
Fulfillment Center Hours: Monday – Friday, 9am
– Noon Pacific Time
Best way to contact us is by Email: Orders@deltasociety.org
Phone: 425-679-5523
Mailing Address:
Delta Society
ATTN: Fulfillment Center
875 124th AVE NE, STE 101
Bellevue, WA 98005-2531
U.S.A.
Note about use of Delta Restricted Products / Items:
Delta restricted products such as Pet Partners vests, patches, instructor manuals at discounts and any other items defined as "restricted" are available only to current registered Pet Partners, Pet Partner Affiliate group members, licensed Instructors and Team Evaluators.
Delta Society will not be held responsible or liable for inapprorpiate or fraudulent use of restricted products that are specified to qualified members only.
How to Order:
The quickest way to place an order is through our Online Store. If you are unable or prefer not to place orders from our Online Store, please print and complete the Sales Order Form ( PDF) and mail it to us with your payment. If you would like to purchase by credit card, email the completed Sales Order Form to Orders@deltasociety.org. Please make sure all required information (noted with *) is completed to avoid order processing delay and include your valid ID# if you are purchasing restricted items.
Do you have an email address? Your email address is required to place orders through our online store. If you make a credit card purchase and provide us with your valid email address, you will receive an email order notification/receipt.
Payment Method:
We require full payment with your order (No Purchase Orders accepted). Please do not mail cash. We accept checks and credit cards (Visa, Master Card and American Express) in U.S. dollars. Sorry, we can only accept foreign drafts in U.S. dollars if payment is drawn on foreign banks (no foreign personal checks accepted).
Shipping Policy
Orders are normally shipped within 1-2 business days from the time we receive and process your order. Please allow 7-10 business days for your shipment to arrive from the time your order is placed. Additional shipping charge and handling fee of $10.00 will be added to all Non-Standard deliveries. Please contact us at orders@deltasociety.org if you have any questions.
Shipping Methods:
Domestic (within U.S.): USPS First Class or UPS Ground (5-7 business days) depending on geographic areas and order quantity.
Foreign (outside U.S.): Global Express (5-10 business days depending on country). No shipment to Post Office Box address.
Returns and Exchange Policy
For any reason you are returning all or part of the order, Delta will issue a refund by check or credit to your original credit card, or exchange with another item(s). Items must be returned in new condition within 30 days of the invoice date. If your order is a gift order and the gift recipient wishes to return or exchange it, the same Returns and Exchange Policy applies.
Please follow the instructions on the backside of the packing slip included with your order. If you have any questions, send email to orders@deltasociety.org.
IMPORTANT!
No refund/exchange will be made on items returned after 30 days of purchase/invoice date. Delta will not be held responsible for returning items to purchaser when goods are received after the 30 day refund/exchange policy.
Security & Privacy Policies
Security Policy
Making a credit card purchase is safe on our website. Delta Society is sensitive to your concerns regarding the security of using your credit cards to purchase products and services through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. This makes it very difficult for someone to steal your credit card information.
We use VeriSign Inc. to process your online credit card transactions. As a service provider, VeriSign is certified by Visa and MasterCard under PCI (Payment Card Industry) standards. You will also feel safer knowing that our server has passed the Security Metric security audit, which is performed quarterly.
One more layer of security from Visa
The three-digit code, also known as the Cardholder Verification Value, or, CVV2, help ensure that the physical card is in the cardholder's possession while shopping online or by phone, helping to prevent unauthorized or fradulent use.
The 3-digit code is locate on the back of your card, inside the signature area. Typically the signature panel will have a series of numbers, but only the last three digits make up the CVV2 code.
What does it do?
When orders are placed online, or over the phone, the 3-digit code helps us ensure that the card is in the right hands. We will request the CVV2 at checkout from you, and the information is sent electronically to the card-issuing bank to verify its validity. Within seconds the CVV2 results are returned with authorization. If it's returned invalid, we have the right to stop the transaction. And for your added protection, we are prohibited from keeping or storing the CVV2 number after the transaction has been completed.
Privacy Policy
Because we respect your privacy, please be assured that Delta Society will not share your name with other organizations. We have procedures to ensure that your personal information is handled in a safe, secure and responsible manner.
Our privacy policy may change as we continue to develop and improve our website and use of our customers and visitors information. Please refer to our privacy policy page on this site frequently for the most up-to-date information.
The Information We Collect
The information we obtain from you such as your name, address, telephone number, email address and credit card number is needed to complete your purchase transactions, provide services you request and to keep you informed about the status of your orders.
In addition, we use customers’ and website visitors’ personal information to better understand visitors ' use of our sites. We sometimes use e-mail addresses and other personal information to contact customers and visitors who communicate with us. For example, we direct e-mail to visitors who provide us with their e-mail addresses for specific purposes such as receiving Delta-specific announcements. If you at any point no longer wish to receive communication from Delta Society, please forward such requests to us at info@deltasociety.org .
Your Online Store Account Access
Once you create your personal account including your personal password, they will be securely stored for your future use while shopping in our Online Store. You may change billing and shipping information as well as your credit card information to ensure your order is accurately processed and shipped to the correct address. I t is critical that you do not share your Online Store access password with anyone to ensure your personal information is not compromised.
Links to our Business Partner Websites
While you are in our Online Store or other sites, you may link to our business partner website (e.g. Amazon.com and Dogwise.com). We do not represent or make any warranties about non-Delta websites you may access from our website as they are independent from us and we do not have control over or responsibility for their information or activities. You are subject to other website security and privacy policies and will need to make your own decisions regarding your interaction while you are in other websites.
A Special Note for Kids
Kids under the age of 15 must ask their parents for permission before sending any personal information over the Internet. Be sure to ask your parent(s) for permission before sending any information about yourself to us (or anyone else) over the Internet.
A Special Note for Parents
We do not knowingly collect any personal information from children under the age of 13 on our website and no one under the age of 15 should submit any personal information to this or any other website without the consent of a parent or guardian. W e encourage children to consult with their parents before furnishing data, parents should supervise their children 's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personal information without parental permission. For additional information about parental control tools, please consult the "Consumer Assistance" page of the Direct Marketing Association home page at http://www.the-dma.org/.
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Online Store | Customer Service and Policies | Product/Item Table | Restricted Items| Shipping Rates Table
Returns and Exchange Policy | Security & Privacy Policies
